PRIVACY POLICY

The “AC Prime Brokers, Inc.” and its subsidiaries (individually and collectively referred to as "AC Prime") are committed to safeguarding the privacy of their data subjects; this policy specifies how your personal data is dealt with. Using the digital platforms that are part and parcel of AC Prime implies that you accept the terms of this privacy policy.

AC Prime, as your data controller, shall ensure that the obligations set forth by the Data Privacy Act of 2012 and its implementing rules and regulations are carried out through the processing of your personal information.

This privacy policy applies only to information collected online through the official websites, mobile applications, and social media pages (collectively referred to as "digital platforms") and not to information collected offline. We may amend this privacy policy at any time by publishing a new version on this website.

1. What Information We Collect

AC Prime reserves the right to collect, store, and use the following kinds of information:

• Name
• Email Address
• Contact Number
• Geographical location
• IP address
• Browser type and version
• Operating system
• Referral source
• Length of visit
• Page views
• Website navigation; and
• Any other personal information that you opt to provide to us

AC Prime reserves the right to collect information from its users when users browse the company's websites and submit questions through the Contact Us page.

2. What We Use Your Information For

The information we collect from you may be used in one of the following ways:

• To personalize your experience. Your information helps us to better respond to your individual needs to improve our digital platforms. We continually strive to improve our offerings based on the information and feedback we receive from you.
• To improve customer service. Your information helps us to more effectively respond to your customer service requests and support your needs.
• To administer a contest, promotion, survey or other site feature.

Two types information of user data gathered on the platform:

• Information volunteered by users as part of the registration, KYC and ordering processes, which may include data regarding their permanent residence address, family relationships, and financial circumstances. Users can see what information they have volunteered through the relevant section in their Accounts screens or pages. The government regulations mandate the collection of this data and can not be waived.
• The information generated by users as a result of interacting with our platforms. This may include data such as Internet Protocol addresses, portfolio composition and value, and technical data regarding mobile user devices. We use this data to ensure that our systems are running smoothly.
• To send periodic emails. The email address you provide may be used to send you information and updates pertaining to receiving occasional company news, updates, related product or service information, etc.

3. How We Protect Your Information

AC Prime implements physical, technical, and organizational security measures aligned with industry standards in order to ensure the confidentiality, integrity, and availability of any personal data that is submitted to us.

We train our employees on the best practices for handling your personal data. Whenever we engage other organizations to provide service to us, we require them to protect your personal data aligned with AC Prime’s security standards.

It is important to note that data transmission over the Internet is, by nature, insecure and we cannot guarantee the security of data sent over the Internet. We are not responsible for any delays, crashes, and other problems caused by the Internet, your Internet Service Provider, and other parties involved in the transmission of data.

4. How We May Share Your Information

AC Prime, subject to specific lawful exceptions, shall not disclose, release or sell to third parties any personal data or information given or transmitted through the Internet. This does not include trusted third parties who provide assistance in operating the websites, conducting business as usual or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses relevant to the brand.

AC Prime shall not use personal data or information given or transmitted through the Internet for purposes other than what has been described on this website. However, due to the nature of the Internet as an unsecured medium of communication, the company reserves the right to refrain from giving out an absolute guarantee that the privacy or confidentiality of the personal data or information given or transmitted by the user is free from any unfavorable instances that may occur. AC Prime shall not be held liable for damages for any loss of confidentiality of any information transmitted herein.

5. How Long We Keep Your Information

AC Prime stores your data for five (5) years after account closure.

However, your information shall be kept by AC Prime for the fulfillment of its obligations and compliance with legal, regulatory, and business requirements, or other standards set forth by a governing body.

6. Your Data Privacy Rights

• Right to Erasure or Blocking: Based on reasonable grounds, you have the right to suspend, withdraw or order the blocking, removal, or destruction of your personal data from AC Prime’s system.
• Right to Information: You have the right to be informed about the collection, processing, and disposal of your personal data.
• Right to Object: You have the right to object to the processing of your personal data by explicitly withdrawing your consent previously provided upon data collection.
• Right to Access: Upon demand, you have the right to reasonable access to the contents of your personal data.
• Right to Damages: Subject to the results of verification of investigation, you may be indemnified for any damages sustained due to unauthorized use of your personal data.
• Right to Data Portability: You have the right to request from AC Prime a copy of your personal data that is processed by electronic means in a structured or commonly used format.
• Right to File a Complaint: You have the right to file a complaint with AC Prime if you feel that your personal data has been misused, maliciously disclosed, or improperly disposed of, or that any of your data privacy rights have been violated at support@acprimeinsurance.com.